Arlo security cameras are widely used to monitor and record activity in and around a property to help keep it safe and protected. The market is stocked with a wide selection of Arlo cameras fit for a wide range of surveillance needs.
A common complaint among Arlo users is that their cameras regularly go offline, don’t record, or display jumbled or choppy images due to a malfunctioning base station.
So, you may ask yourself, “Why does my Arlo camera keep going offline?” We will reveal why and how to fix it!
Troubleshooting the “Arlo camera offline” error involves many possible causes. There could be a number of causes for this, including a lack of functional batteries in the camera, poor internet connection, or a camera that is physically located far from the base station.
It doesn’t matter how often your Arlo camera loses connection, if you follow the troubleshooting instructions, you’ll be able to get it back up. If your Arlo security camera has suddenly gone offline, read on for troubleshooting advice.
Why Does My Arlo Camera Keep Going Offline and How Can I Fix it?
Fixing the “Arlo Camera Keeps Going Offline” Issue
Be sure the camera is connected properly. The farthest distance an Arlo camera can be from its base station is 300 feet (90 meters). It’s possible that your camera’s inability to maintain a connection stems from its distance from the home base.
Ensure that you can connect to Wi-Fi and that your connection is reliable. It’s possible that your Arlo camera stops working because of a lack of available WiFi.
Make sure the Arlo base station is connected to the internet. You should see consistent green light coming from the power and network indicators.
To get the most out of your camera, you’ll want to make sure it’s in sync with the base station. See if there is any recent footage from that camera. The camera might not be in sync with the base station if the most recent footage for that camera was recorded quite some time ago. If that’s the case, you’ll need to reconnect the camera to its hub.
Pressing and releasing the Sync button on the Arlo SmartHub or Arlo base station will re-establish the connection between the camera and the base station if it has become disconnected due to a change in the Internet network. After the Internet indicator light blinked for 10 seconds, your Arlo camera should be able to reconnect to the internet and resume recording.
Note: Please be aware that not all Arlo cameras need to be linked to a base station or SmartHub.
Turn off the Arlo camera and disconnect it (unplug the power cords).Take out the battery from your camera and then put it back in. Observe how the LEDs on your camera react when the battery is put back in:
- LED fails to light up. Make sure the batteries are properly positioned and installed. Check to see whether the batteries have died.
- LED blinks blue rapidly. The camera has synchronized with its base station.
- LED blinks blue once. What this means is that the camera has just turned on ans is on its initial turning on phase. In this instance, users need to observe on the LED until it stops blinking, which might take anywhere from 20 to 30 seconds. Resynchronize the camera to its base station.
- LED blinks amber. Throw away the old batteries and get new ones.
Look at the LED lights on your Arlo camera once it has restarted.
- A cloud connection is established when the camera’s LED begins blinking blue. To fix the offline problem, log out of the Arlo app and then back in again.
- If the Arlo camera’s LED light is consistently blue, it means the device is not linked to your account. You might want to double-check your Arlo account’s settings.
Is Your Arlo Camera Not Syncing?
Do this if you’re having trouble connecting or synchronizing your Arlo Cam with its mobile app.
- Visit “Settings” and then “My Devices” to remove anything you’ve connected.
- To restart the cameras, remove the batteries and replace them. Or you could just disconnect them and then plug them back in. You might also power them off and then back up again.
- The Base Station may be added by clicking the “Add Device” button in the “Devices” tab.
- Get all the cameras to sync up by through the Base Station.
- Quickly press the “Sync” button on the Base. Simply push the button for a moment and then let go.
- Verify that it has working batteries and that the LED indicator flashes the correct colors.
Do a system reboot. After applying this strategy, power cycling is the next step. It is recommended in this case to disconnect the power adapter from the power outlet. You can reconnect it to the power source in a matter of minutes. The green LED on the Arlo base station usually means that the system is online and working properly.
Factory Resetting. This step will restore all settings on the Arlo device to default. To do this, find the reset button on the back of the base station and press and hold it.
After being reset to default factory settings, the device displays a flashing amber LED light, which eventually changes into a steady green LED light. Due to the default settings, you have been logged out of your Arlo account and will have the need to re-set it up.
You might also lose connection with your camera’s base station and go offline if there are any metal items or very thick walls or ceilings in the way. Have you placed a wireless access point or another WiFi router in close distance to the base station? If that’s the case, WiFi congestion may be affecting your Arlo system.
Why Does My Arlo Camera Keep Going Offline? Conclusion
Even the well-built Arlo Security Camera and the Arlo Base has flaws and issues since no camera is flawless. Every new Pro or Ultra series camera in the Arlo Wi-Fi or smart security camera range has a variety of enhancements since the company has consistently improved the devices over the years while also addressing their flaws.
However, there is still a chance that you will run into problems with the device’s connection, synchronization, or falling offline.
We hope you’ve found our detailed troubleshooting guide for the Arlo Security Cam’s offline issues to be very helpful. Until next time!
If you enjoyed this article, check out our “How to Charge an Arlo Camera” article here!