It’s hard to beat the usefulness of an Ecobee, the perfect device for your smart home needs. The internet is full of success stories about people who have had one installed and are loving it. Ecobees come with apps for phones and tablets that allow you to monitor your thermostat, remotely change its settings and see the status of its sensors.
You can schedule your thermostat to automatically change temperatures, so your house will be comfortable when you get home from work, or you can set reminders to lower the temperature in your house when you leave for vacation an hour before you depart.
However, sometimes your Ecobee might keep shutting off on you without warning and make you wonder, “Why does my Ecobee keep shutting off?” We will reveal the top 15 reasons why it does!
An Ecobee will keep shutting off if the room sensor is placed to close to a heat source, you’re using old wiring, the fan is not running, your thermostat is not properly communicating with your furnace/AC, the batteries are dead, someone is tampering with your device, the configuration is not correct, you’re not using all the features, the sensors are not installed properly, the thermostat is not communicating with the processor unit, the temperature is set too high, you’re not using a two sensor unit, you’re using too many remotes sensors, the wiring is wrong or the unit is connected incorrectly.
15 Main Reason Why Your Ecobee Keeps Shutting Off
Here are the 15 main reasons why your Ecobee might keep shutting off:
Reason #1: The Room Sensor is placed too close to a heat source.
The room sensor is the second sensor to detect temperature. It is placed within the room, which could mean that the temperature in it is too high. Remember that your thermostat does not have a high enough wattage to reach further into a room, so you will have to move the sensor closer to a heat source and lower the temperature by using a remote app.
Reason #2: You’re using old wiring.
The Ecobee thermostat might not reach your home far enough because of old wiring and low-voltage thermostats. You can fix this problem by purchasing a new thermostat or manually lowering the temperature using the remote app.
Reason #3: The fan is not running.
The thermostat fan might have stopped running. If you have an Ecobee thermostat, turn the power off from the breaker box and wait for an hour or so before turning it back on to allow time for the fan to spin again. Then power it back up again, and your thermostat should work fine again.
Reason #4: Your thermostat is not properly communicating with your furnace or AC system.
The thermostat is not communicating with your furnace or AC. Make sure that you are using the right type of wires to connect each part of the system, and if you have a complicated system, consider getting a professional to do the job for you.
Reason #5: The batteries are dead.
Another cause of an Ecobee shutting off could be dead batteries. If this happens, replace them with new ones, and your problem will be solved. New batteries usually cost around $40, which is a relatively small amount to pay to enjoy your new device.
Reason #6: Someone is tampering with your device.
Your Ecobee might stop working if someone might be trying to tamper with it. If you think that someone is doing this to your home, see if you can find any wires ripped out or if your breaker box has gone on the fritz. If so, call a professional to repair the problem and find out who is responsible for tampering with your Ecobee.
Reason #7: The configuration of the thermostat is not right for your house.
The configuration of your thermostat is not right for your house. There are many different types of thermostats and configurations, and you need to choose the one that will work best for your home.
The average configuration of a thermostat uses a “Cool” and “Heat” mode and allows you to see the temperature in your home as well as set reminders to adjust the temperature before you leave for work or go on vacation.
Reason #8: You’re not using all of its features.
The reason for shutting off might be you are not using all of the features available with your Ecobee. You might be able to fix this fault by using a remote app or calling the company’s customer service. Ecobee recommends that you turn on the “Automatic Changeover” and use the settings that are preset.
Reason #9: The sensors are not installed properly.
The sensors in the room or in your home are not installed properly, causing a blockage for it to reach further into your house. You can fix this problem by getting an installer to install a new sensor and making sure you’re using all of them correctly.
Reason #10: The thermostat is not communicating with its processor unit.
The thermostat is not communicating with its processor unit. This problem could be caused by a problem with the power cord, in which case you should take it out and put in a new one. If this doesn’t solve the problem, contact the customer service department at Ecobee.
Reason #11: The temperature is set too high.
The next reason for Ecobee shutting off is that the temperature is too high. The Ecobee will not turn on if the temperature is too high, and you can solve this problem by using the remote app to lower the temperature by a few degrees. If this does not solve your problem, you can use the same method to lower it even more.
Reason #12: You’re not using a system that has two sensors.
You do not have two sensors installed in your home, or they aren’t placed correctly in their locations. An Ecobee with just one sensor cannot track temperature correctly, and you will have to install a second one. If you are having trouble doing this, contact the customer service department at Ecobee.
Reason #13: You’re using too many remote sensors in your home.
You’re using too many remote sensors in your home. You will have to either consolidate them and use a single central sensor or get more sensors of the same type. If you are having trouble doing this, call your local Ecobee dealer or the company’s customer service department to help fix the problem.
Reason #14: You’re using the wrong type of wires between the thermostat and your furnace or AC system.
An Ecobee shuts down because you are not using the right type of wires between the thermostat and your furnace or AC system. You might have an older system, and you should try to use a newer one that is compatible with the Ecobee. You can replace them with new ones or use new wires to connect them together.
Reason #15: Your unit is connected incorrectly.
The Ecobee is connected incorrectly on the wiring side of things. You can only fix this problem if you are sure that the wiring is definitely connected correctly. If your thermostat isn’t connected correctly, you will have to get an electrician to come out and fix the problem.
Why Does My Ecobee Keep Shutting Off? Conclusion
There are many different reasons why your Ecobee might be shutting off. If you are having problems with your Ecobee, try to check the above list and see if any of them apply to your situation.
Make sure that your configuration is correct, that your vents and sensors are installed properly, and do not install them in areas where they will block the airflow from heating or cooling your home.
If you enjoyed this article, check out our “Why is my Ecobee thermostat not responding to touch?” article here!