You’ve got the Philips Hue smart light bulb system set up and the bulbs are working properly, but your internet connection keeps dropping and the bulbs keep sending DNS queries which in turn causes your internet to disconnect. You may even ask yourself, “Why does my philips hue keep sending dns query?” We reveal the top 8 reasons why it does!
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8 Main Reasons Why Your Phillips Hue Keeps Sending DNS Query
Here are some reasons why your Philips Hue lights keep sending DNS queries, along with tips on how to fix each one of these issues so you can get back to enjoying your lightbulbs.
1. The Bulbs are Malfunctioning
This may be due to a glitch in the system or because your bulb is on the fritz. The good news is that it’s an easy fix and only requires you to power cycle your lightbulb. If you are using a hue bridge, turn off the power to the bridge, wait 10 seconds and then turn it back on.
If you are not using a hue bridge, power cycle by unplugging the lightbulb for 10 seconds, waiting 10 seconds, and plugging it back in. You can also reset the lightbulb by pressing and holding its button for 30 seconds. If you’re still experiencing issues after this, contact Philips support so they can assist with diagnosing your issue.
2. The Bridge is Malfunctioning
If your Philips hue keeps sending DNS queries, the bridge is likely malfunctioning. You should try to restart the bridge by unplugging and plugging back in, or resetting it to factory defaults if all else fails.
You can also try changing the network settings on your phone or tablet and make sure they are compatible with any other internet device you might have on your home network. For example, if you have a wireless printer on your network but don’t have wi-fi enabled for it, then this could be the problem. Make sure that both of these devices are set up so they’ll work together.
3. The Router is Malfunctioning
If your router’s LED light is solid green or blinking green, the problem is likely with your home network. You’ll need to contact your Internet Service Provider to find out if there is an outage in your area. If the light on your router is solid orange, that indicates that there’s a power issue.
Check all of the cables and outlets in your home to see if they are securely plugged in and try flipping breakers off and on. If you have more than one modem, switch them both off for about 10 seconds and then turn them back on.
4. You Haven’t Updated the Firmware
One of the most common reasons for a Philips hue light bulb to keep sending DNS queries is that the firmware in the bulb has not been updated. The firmware is like an operating system for your device, and it needs to be kept up-to-date with new features and bug fixes.
If you want to avoid your lights constantly sending out dns queries, make sure you update your firmware as soon as possible.
To fix an issue with dns queries and your hue lights, you’ll need to update your firmware. The first thing you should do is check for firmware updates.
5. The Lights are Too Close to the Router
The lights are too close to the router. This can cause the router to send out more queries because it’s trying to find a connection that is closer to the lights. Move the lights further away from the router and see if this solves your problem.
If not, then you may have other issues with your setup. You may need to move one of the light bulbs closer to the router, or upgrade your wireless network. There could be an issue with your firmware as well.
6. The Lights are Too Far from the Router
This can happen if the lights are too far from the router. The best solution is to move them closer and make sure they are within the range of your wireless network. If you have a large home, it might be worth investing in a mesh system like Google Wifi so that you don’t have to worry about this issue at all.
You can also purchase extenders which will extend the reach of your network for those hard-to-reach areas. However, these do not come cheap and you’ll need to pay a monthly fee for their use as well.
7. Interference from Other Devices
This is a common problem that can be solved by turning off any other devices that are connected to the same network. If you are not able to turn off those devices, you may need to change the channels on your router.
Unfortunately, this will require that you consult with your internet service provider (ISP) for assistance. The following sites can help: Troubleshooting Wi-Fi Connections and Changing Wireless Channels Troubleshooting Wi-Fi Connections
Wireless routers use two different types of wireless frequencies to allow for faster speeds of data transmission over larger distances. The 2.4GHz frequency is more susceptible to interference from microwave ovens, cordless phones, Bluetooth devices, and more.
On the other hand, 5GHz frequency does not have these problems because it does not use as much bandwidth as its counterpart.
8. There’s a problem with the Power Supply
If the power supply has a DC input, then ensure that it is connected to the power supply. If it does not have a DC input, then the problem may be with your outlet. Check to see if there is power coming out of the outlet by plugging in something else and seeing if it starts working.
If there is power at the outlet, try connecting to another wall socket in your home. If this still doesn’t work, contact an electrician for more help.
Why Does My Phillips Hue Keep Sending DNS Query? Final Thoughts!
If you find yourself in a place where your Hue lights are constantly having to send out DNS queries and you don’t know why it could be because of one of these reasons. Fixing some or all of them will likely resolve any issues you might have with constant requests from your bulbs.
It’s also worth mentioning that this is not the first time this issue has happened as a quick Google search for Philips hue dns request will show you numerous posts across various online forums discussing similar issues that people have been experiencing.
So far there has not been an official fix but I hope they come up with something soon so that my Hue system can run smoothly again.
If you enjoyed this article, check out our “How long do Phillips Hue bulbs last?” article here!