Ring doorbells provide video and audio alerts when someone comes to your door. This lets you know who’s at the door even if you’re not home. However, they can sometimes stop working correctly.
Whether you are the admin of a security network or the homeowner, you want immediate assistance regarding any issues related to your home security network and products.
Investing in modern and advanced security products doesn’t mean you’ll get automatic support from its manufacturer. In this article, we’ll answer the question of, “why does my ring doorbell keep going offline?”
Table of Contents
4 Main Reason Why a Ring Doorbell Keeps Going Offline
1. Weak WI-FI Connections
A weak WI-FI connection can be why your Ring Doorbell keeps going offline. You can test this by opening up the Ring app and checking if there are any signal bars.
If you have zero, or very few, bars of signal, then you may need to move your doorbell closer to your router and boost the WI-FI signal in the area.
Here are a few of the most common causes of poor connections and what you can do to fix them.
- Your Ring Doorbell is too far away from your modem/router: The best way to fix this is to look up the device’s specifications and move it closer to the modem/router until it works correctly.
- Your Upload/Download Speed is too low: If your internet speed is low, then there’s not much you can do on your end, but your internet service provider should be able to help you troubleshoot and find out why it’s so slow.
- There are interferences in your home or neighborhood’s airwaves: Sometimes, other devices interfere with the connection between your modem and router and your Ring Doorbell-this could be anything from microwaves to cell phone towers which are very common in most neighborhoods now. The best way to test for this issue is to move your device closer.
If you are having a problem connecting your Ring Doorbell to your Wi-Fi network, the first thing you should try is resetting the device. To do this, pull the battery out of the doorbell and then put it back in.
Once you have done this, the doorbell should automatically connect to your home’s Wi-Fi within 30 seconds. If this does not happen, you can try resetting the device again after waiting a few minutes.
If resetting your Ring Doorbell did not resolve your problem, you can also attempt to fix your router’s Internet settings manually. Open up the router’s configuration page on any Web browser that can connect to the Internet (e.g., Chrome or Firefox).
Then navigate to “Wireless Settings” and select “802.11 Mode” from there. Change the “Operation Mode” from either 11n or 11g only to Mixed or Auto mode (depending on which appears as an option).
After doing this, click Apply and then reboot your router by unplugging it for about 30 seconds (and then plug it back in). This should fix any problems with connection issues for your Ring Doorbell!
2. Incorrect Placement of a Ring Video Doorbell
When a ring video doorbell is placed in an incorrect location, it can cause the device to go offline constantly.
The Ring doorbell works with the help of a Wi-Fi network. The device receives power from the existing doorbell wiring, but it also has to be connected to the Wi-Fi network to work properly.
The doorbell sends notifications and video clips to your phone when someone presses the button or moves in front of it. It can also be an intercom between you and anyone on your doorstep.
Sometimes, when you place the ring video doorbell in an incorrect location, it can cause the device to go offline because there is no connection between it and the router.
This issue is usually caused by one of two things: either your router has been placed too far away from where you want to install your ring video doorbell, or you have not installed your ring video doorbell within range of your router’s signal.
3. Low or Dead Batteries
The batteries used by Ring doorbells are the standard lithium-ion 3.7V rechargeable type. While these batteries are generally reliable, they can sometimes fail to maintain a charge-or simply lose their ability to hold a charge.
You can use the Ring app to check your battery level. When you see that it’s low, you can order replacement batteries from Ring or any other retailer that sells them and then install them yourself. To check your battery level and charge it, follow the steps below:
- Open the Ring app on your mobile device.
- Find your doorbell in the list of devices and click on it to enter device settings.
- Click Device Health to show the battery level for your doorbell.
If there’s an error message that says “Low Battery,” or if it indicates less than 30% battery life left, you should remove the faceplate and replace the batteries as soon as possible.
However, if you have a wired doorbell, check that your transformer is plugged in and working correctly. The voltage should be between 8 to 24 volts AC or between 16 and 24 volts DC. If it isn’t, contact an electrician to fix the problem.
4. Damaged Hardware
Ring doorbells are extremely durable, but they aren’t indestructible. If your Ring doorbell has been dropped, kicked, or otherwise mistreated, there may be some damage to the device that is causing it to malfunction.
If your Ring doorbell continues to go offline, the hardware may be damaged. You can check to see if this is the case by removing the doorbell from its mount and checking the back of the device. If your doorbell is offline, check it for the following types of damage and replace them if necessary:
- A cracked lens
- A broken faceplate
- A cracked button compartment
If you notice any damage to components, it’s time to replace your Ring doorbell.
Why Does My Ring Doorbell Keep Going Offline – Final Thoughts
You might have noticed the Ring Doorbell keeps going offline, and you want to fix it. You need to think through what could be causing the problem and find some solutions. By following the above-discussed reasons and simple fixes, you can eliminate these issues and make your Ring device work properly!
If you enjoyed this article, check out our “Why Does My Ring Doorbell Say No Video Found?” Article here!