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Why Does My Roomba Say Not Connected?

Roomba is a self-charging robot vacuum that gives your floors the deep cleaning they deserve. But what do you do when you see the “not connected” error message?

You may notice an error message randomly popping up on your Roomba and you may even get frustrated and ask yourself, “Why does my Roomba say not connected?” We know the 8 main reasons why!

The most common reasons why your Roomba is saying it’s not connected are: a poor connection to the charging dock, a poor WiFi connection, Bluetooth is turned on, there are software issues, lights are not working, the device is not switched on, there’s a firewall issue or because WiFi routers are incompatible.

8 Main Reasons Why Your Roomba Says It Is Not Connected

1. Poor Connection to Charging Dock

If your Roomba is displaying the “not connected” error message, it may be because of a poor connection to the charging dock.

This could happen if the Roomba is not properly aligned with the dock when you try to connect it, or if any obstructions between the robot and charger are causing a loss in connectivity.

To troubleshoot this issue, you should first check to make sure your Roomba is fully aligned with the charging dock. You can do this by making sure the contacts on your Roomba and charger are clean and free of debris and that no obstacles are in the way of their connection.

2. Poor WiFi Connection

In addition to a poor connection to the charging dock, your Roomba may also be experiencing issues with its WiFi connection. If the robot is not able to connect to your home WiFi network for any reason, it will display the “not connected” error message.

To troubleshoot this issue, you should first make sure that your Roomba is within range of your home WiFi router and that there are no obstructions between the two. You should also check to see if your home WiFi network is experiencing any outages or other issues that could be causing a loss in connectivity.

3. Bluetooth is Turned On

Another possible reason for the “not connected” error message is that your Roomba’s Bluetooth is turned on. When Bluetooth is enabled, your Roomba will not be able to connect to your home WiFi network.

To troubleshoot this issue, you should first make sure that your Roomba’s Bluetooth is turned off. You can do this by pressing the Bluetooth button on the top of the robot.

Once Bluetooth is turned off, your Roomba should be able to connect to your home WiFi network and the “not connected” error message should no longer be displayed.

4. Software Issues

In addition to a poor connection to the charging dock or issues with your home WiFi network, there may also be software issues that are causing the “not connected” error message.

This could include any bugs or glitches in your Roomba’s software, firmware updates that have not been applied correctly, or other software-related issues.

5. Lights are Not Working

If the lights on your Roomba are not working properly, it could also be causing a loss in connectivity. This could include flickering or dimming lights, broken LEDs, or other issues that may be disrupting the robot’s WiFi signal.

To troubleshoot this issue, you should first check to make sure your Roomba’s lights are turned on. You can do this by pressing the light button on the top of the robot. If the lights are already on, you should try resetting them by turning the power off and then back on again.

If your Roomba’s lights are still not working properly, you may need to replace them. You can do this by contacting iRobot customer support for assistance.

6. The Device is Not Switched On

If your Roomba is displaying the “not connected” error message, it may not be switched on properly. This could include pressing the power button multiple times in a row or holding it down for too long.

To troubleshoot this issue, you should make sure that your Roomba is fully switched on by pressing and holding the power button for several seconds. If this does not work, you may need to reset your device by turning it off and back on again.

7. Firewall Issues

If you have a firewall enabled on your home WiFi network, it could also be causing the “not connected” error message. This is because firewalls can block certain types of traffic, including the kind that Roomba uses to connect to your network.

To troubleshoot this issue, you should make sure that your firewall is not blocking Roomba’s traffic. You can do this by adding Roomba to your firewall’s allowed list of devices or temporarily disabling the firewall altogether.

8. WiFi Routers are Incompatible

If you are using an older model WiFi router, it may not be compatible with your Roomba. This could cause the “not connected” error message to be displayed.

To troubleshoot this issue, you should make sure that your WiFi router is on the list of compatible devices. You can find this list on iRobot’s website, or contact iRobot customer support for further assistance.

How to Take Care of Your Roomba to Prevent it From Saying Not Connected in the Future

Now that you know how to fix the “not connected” error message on your Roomba, you can keep your robot running smoothly for years to come. However, there are still a few things you can do to help prolong its lifespan and keep it working properly.

One of the most important things you can do is to regularly clean and maintain your Roomba. For example, you should regularly remove any dirt or debris that gets stuck in the robot’s brushes or sensors. You can do this by using a small brush or dry cloth to gently wipe these areas clean.

Additionally, you should make sure to keep your Roomba charged at all times by docking it on the charging station when it is not in use. This will help prevent any battery-related issues and keep your Roomba running smoothly.

Finally, you should regularly check for software updates and apply them as needed. This will help ensure that your Roomba has the latest features and bug fixes, and it can also help prevent the “not connected” error message from being displayed.